Return and Exchange Policy
At Ryana Jewelry, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with returns or exchanges. Please review our policy below:
- Eligibility for Returns or Exchanges
Items must be returned or exchanged within [2] days of the delivery date.
Jewelry must be in its original, unused condition, with all tags and packaging intact.
Gift-wrapped items are not eligible for return or exchange
Non-Returnable Items:
Gift-wrapped items
Earrings (for hygiene reasons).
- Return Process
Contact Us: contact our support team on WhatsApp at +973 32236441 within the return window with your order number and reason for return.
Approval: Once your return is approved, we will provide instructions for shipping the item back to us.
Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method to ensure safe delivery. - Exchange Process
Follow the same steps as the return process, and specify the item you’d like to exchange it for.
Exchanges are subject to stock availability. If the requested item is unavailable, we will issue a store credit or refund. - Refund Policy
Refunds are processed within [2] business days of receiving the returned item.
The refund will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or damaged item). - Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
We will replace the item or offer a full refund, including shipping costs. - Important Notes
Returned items that do not meet our eligibility criteria will be returned to the customer at their expense.
We reserve the right to refuse returns or exchanges that do not comply with this policy.
For any questions or assistance, feel free to contact us on WhatsApp at +973 32236441.
Thank you for choosing Ryana Jewelry!